At Luxazora, we want you to absolutely love your purchase. If something isn’t quite right, we’re here to make it right with a simple, stress-free return process.
1. 30-Day Return Window
You may return eligible items within 30 days of delivery for a full refund or exchange.
To qualify:
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Items must be unused, unwashed, and in their original packaging.
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Proof of purchase (order confirmation or receipt) is required.
Please note: For hygiene and safety reasons, certain items such as personal care products, undergarments, and final sale items cannot be returned.
2. How to Start a Return
To initiate a return:
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Email us at support@luxazora.com with your order number and reason for return.
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Our support team will respond within 24–48 hours with return instructions and the return address.
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Once we receive and inspect your returned item, we’ll notify you via email about your refund status.
3. Refunds
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Depending on your bank or payment provider, the refund may take additional time to appear in your account.
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Shipping costs (if any) are non-refundable, except in cases of defective or incorrect items.
4. Exchanges
If you received a damaged or defective item, we’ll happily send a replacement at no extra cost.
Please contact support@luxazora.com with photos of the issue within 7 days of receiving your order.
5. Late or Missing Refunds
If you haven’t received your refund yet:
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Recheck your bank account or payment app.
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Contact your credit card company — it may take a few days before your refund is officially posted.
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Still need help? Reach us at support@luxazora.com and we’ll assist right away.
6. Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service to ensure safe return delivery.
7. Order Cancellations
If you need to cancel your order, please contact us within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled but may still qualify for a return after delivery.
8. Contact Us
For questions about returns, refunds, or exchanges, please contact:
Luxazora
298 Madison Avenue, Suite 1203
New York, NY 10016
United States
📧 support@luxazora.com
📞 (899) 811-2127