Thank you for shopping with Luxazora! We’re dedicated to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for details on processing, shipping times, and related information.
1. Order Processing
-
Orders are typically processed within 1–3 business days after payment confirmation.
-
During high-demand seasons or promotional events, processing may take an additional 2–4 days.
-
Once your order has shipped, you’ll receive a confirmation email with tracking information.
2. Shipping Times
Shipping times vary depending on your location and selected shipping method:
-
United States: 5–12 business days
-
Canada & Europe: 7–15 business days
-
Australia & New Zealand: 7–14 business days
-
Other International Destinations: 10–20 business days
Please note that delivery times are estimates and may be affected by factors beyond our control (customs delays, weather conditions, carrier disruptions, etc.).
3. Shipping Fees
-
Shipping fees are calculated at checkout based on your location and order weight.
-
Occasionally, free shipping promotions may apply — check our homepage or product listings for current offers.
4. Tracking Your Order
Once your order is shipped, you’ll receive a tracking link via email to monitor your package’s journey.
If tracking information hasn’t updated within a few days, please allow extra time for carrier systems to refresh.
5. Wrong or Incomplete Address
Please double-check your shipping details before submitting your order.
Luxazora is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
If you notice an error after placing your order, contact us immediately at support@luxazora.com — we’ll do our best to correct it before shipment.
6. Delayed or Lost Packages
If your package appears delayed or lost:
-
Contact the carrier directly using your tracking number.
-
If unresolved, reach out to us at support@luxazora.com with your order details, and we’ll help investigate the issue.
We cannot be held responsible for packages marked as “Delivered” by the carrier.
7. Customs, Duties & Taxes
For international orders, customers are responsible for any applicable customs duties, import taxes, or fees imposed by local authorities.
Luxazora is not liable for delays caused by customs clearance processes.
8. Contact Us
For any shipping-related inquiries, please contact:
Luxazora
298 Madison Avenue, Suite 1203
New York, NY 10016
United States
📧 support@luxazora.com
📞 (899) 811-2127